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Shaftesbury Kensington Reviews


Shaftesbury Kensington in Knightsbridge, South Kensington, Chelsea

 . Hogarth Road 33-35, Knightsbridge, South Kensington, Chelsea, London, SW5 0QQ, United Kingdom

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Overall Community Rating:

3.2 (based on 1 user reviews)

Shaftesbury Kensington: Beware being tricked into the annexe!! by Andy Lee 1
Posted 23 June 2011 about a visit in June 2011Overall rating: 3.2
Ratings
Location  8
Cleanliness  6
Service  1
Rooms  1
Value  2
Facilities  1

Trip was for:
Single traveller
Business trip

Visit again?
Prefer not to

The hotel has an annexe down the road that it (tries to) puts you in, I paid for a luxury single room and they put me in a basement room with a tiny window that the size of it that the screen of my pc is bigger!! I guess it was to hide the awful street and basement view!! Plus I am sure I could hear the rumble of tube trains in that room (from Earls Court Station) which is very near. I complained and demanded I be located in the main hotel, but was fed some bull that the hotel was full owing to repairs to 3 floors of the hotel (as if!!-it wouldn't make any commercial sense to close 3 floors!). The receptionist then said I could cancel my reservation and he would give me my money back. Which no sane person would do as going to another hotel would result in you having to pay the extortionate rack rate-which the hotel was relying on. So I demanded to see the manager, who then came, he didnít even bother to come over to me or even say hello, but took one glance at me, and knew that I meant business, and merely instructed his pleb of a receptionist to 'upgrade' me, and lo and behold a room was available in the main hotel! Itís rather strange that the room I was then put in was a normal single room, I certainly didn't feel upgraded, there were club rooms on my floor but my room wasn't one of them! The contempt which the hotel has for its guests is incredible.

I don't mind paying nor staying in an annexe if this was made clear at the time of booking, but you simply cannot advertise a luxury single room in a four star hotel, then put guests up in alternative accommodation down the road in 2-3 star level accommodation in a tiny room with absolutely no hotel facilities!! Especially with no offer of an apology nor a discount, its appalling practice!!

Caveat Emptor!

PS and the free internet access didn't work!!

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